Refund and Returns Policy
Thank you for shopping with us. The following terms apply to all products purchased from our store.
Cancellation Policy
If you need to make a change to your order, we’re here to help. Simply reach out to us [here] with your order number and the details you'd like to modify. We’ll confirm once your request has been processed.
Orders can only be modified or canceled within 2 hours of being placed. After that time, your order moves into processing and can no longer be changed.
During busy seasons and holidays, design modifications may take longer, which could delay delivery. We’ll do our best, but we can’t guarantee rush delivery for custom changes during peak times.
Kindly note:
By placing an order, you are acknowledging and agreeing to the terms above. We appreciate your understanding and your trust in us!
Return/Refund Policy
At FaithGlow, all products are made to order according to your specific preferences. Due to this personalized nature, we cannot accept returns or exchanges. However, we are committed to your complete satisfaction.
If you're unhappy with your order due to defects, damage, receiving the wrong item, or printing quality issues, please contact our customer service team immediately. This policy is valid for 72 hours from your delivery date.
To file a claim, please contact us HERE and include the following required information:
- Order number
- Video/photo of the defective product
- Label images
We will respond to your email within 24 hours to negotiate a follow-up decision (replacement or full refund). We value your happiness and trust your judgment. To make the refund process seamless, we do not require you to return the item(s). Your satisfaction is our priority, and we strive to provide exceptional service throughout your experience.
Please note that personalized items cannot be reused or resold in the event of a refund. We encourage you to consider your purchase carefully before ordering.
Incorrect Address
If a package is returned to us due to an incorrect or incomplete address, we cannot be held responsible as the shipping address was provided by you. Please ensure you enter the correct address during checkout.
If a package is marked "unclaimed," "return to sender," or deemed undeliverable by the final mile carrier, we will email you with relevant information and assistance.
If you contact the final mile carrier after your order has left our warehouse to request forwarding or redirection, we are not responsible if the package becomes lost, stolen, or damaged.
For any questions about our return and refund policy, please contact our customer service team. We're here to help ensure your FaithGlow experience is extraordinary.
Thank you for choosing FaithGlow as your trusted companion for personalized handbags. For any questions, you can always contact us HERE.